Know what is booked, paid, pending, and arriving.

GandaStay provides tools for direct booking pages, reservation organization, booking status lookup, payment proof tracking, and property management workflows. GandaStay is not the property owner, hotel operator, travel agency, payment custodian, insurer, or guarantor of any stay unless expressly stated in writing.

Users agree not to submit false information, impersonate another person, upload harmful files, scrape the service, interfere with security features, reverse engineer the platform, or use GandaStay for fraud, spam, illegal listings, abusive conduct, or misleading offers.

GandaStay may suspend or restrict access when misuse, security risk, non-payment, legal concern, or harmful activity is suspected. Platform features may change as the service improves, and some features may depend on owner setup, device access, internet access, and third-party tools.

Owners must ensure that photos, amenities, location details, room descriptions, prices, availability, check-in instructions, deposit requirements, cancellation terms, refund rules, house rules, and guest communications are truthful, current, and not misleading.

Owners remain responsible for honoring confirmed bookings, reviewing payment proof, confirming receipt of funds, coordinating staff, handling guest issues, complying with local permits, taxes, safety rules, consumer protection requirements, and all applicable laws or regulations for their accommodation business.

If an owner manages the same rooms across other channels such as Facebook, Airbnb, Booking.com, walk-ins, phone calls, or staff-managed calendars, the owner must keep availability aligned to reduce double bookings or conflicting reservations.

A booking may be shown as pending, reserved, confirmed, cancelled, paid, unpaid, or in another status depending on owner setup and review. Guests should not assume a stay is finally confirmed unless the booking status and property communication clearly say so.

Guests are responsible for entering correct contact details, dates, number of guests, room choices, and payment information. If a guest enters incorrect information, fails to pay on time, sends payment to the wrong account, or does not follow property instructions, the booking may be delayed, declined, cancelled, or subject to the property’s policy.

Property policies may vary. Guests should review deposit deadlines, cancellation windows, refund eligibility, check-in and check-out times, ID requirements, pet rules, quiet hours, extra-person charges, damage policies, and other house rules before booking.

GandaStay may provide fields or upload tools for payment references, screenshots, proof of payment, deposit notes, and booking records. These tools are for organization and do not automatically guarantee that money was received, cleared, complete, or valid.

Owners are responsible for checking their own GCash, Maya, bank, or payment account records before confirming payment. Guests should send payment only to the account details displayed or confirmed by the property and should keep their own receipts.

Unless GandaStay expressly provides an integrated payment processor for a specific transaction, GandaStay does not hold guest funds, process refunds, reverse transfers, settle disputes between guests and owners, or guarantee chargeback or fraud outcomes.

Information may be collected when owners create or activate a property page, when guests submit inquiries or bookings, when payment proof is uploaded, when users request support, or when the website records technical information such as device type, browser, IP-related data, timestamps, and activity needed for security or service improvement.

GandaStay may use information to operate the platform, display booking details to the relevant property, send booking updates, provide customer support, troubleshoot issues, prevent misuse, improve features, maintain records, and comply with legal obligations.

GandaStay may share limited information with service providers that help operate hosting, databases, analytics, support, messaging, or payments, and with authorities when required by law. GandaStay does not intend to sell guest booking data as a standalone product.

Owners should limit access to guest data to people who need it for reservation handling, payment verification, check-in, guest support, accounting, or legal compliance. Owners should not use guest information for unrelated marketing, resale, harassment, or any purpose not reasonably connected to the booking relationship.

Guests and owners should avoid uploading unnecessary IDs, full card numbers, passwords, private account credentials, or unrelated sensitive files. If sensitive documents are required by a property, the owner should explain why and handle them responsibly.

Users may contact GandaStay support to ask about access, correction, or deletion of personal information, subject to legitimate business records, legal obligations, security needs, dispute handling, and technical limitations.

Each property may set its own deposit rules, payment deadlines, cancellation windows, rebooking options, refund process, no-show treatment, and damage or extra-charge policies. Guests should read these terms before paying and should contact the property for questions.

For property owners, starter access, setup fees, subscription fees, or paid access may be non-refundable once the property page, admin access, setup work, or service period has started, unless GandaStay states otherwise in writing or applicable law requires otherwise.

If GandaStay later supports integrated online payments, processor fees, settlement timing, refund timing, failed transfers, or chargebacks may be subject to the payment provider’s own rules in addition to GandaStay and property policies.

The platform may depend on hosting providers, database providers, browser support, internet connections, messaging services, payment tools, email or SMS providers, and owner or guest devices. These can sometimes fail, slow down, or become unavailable.

GandaStay may update, modify, pause, or discontinue features as needed for security, maintenance, performance, legal compliance, or product improvement. GandaStay will try to avoid unnecessary disruption but cannot promise uninterrupted or error-free service.

Owners should keep backup access to important booking records, especially for near-term arrivals, payments, and occupancy decisions. GandaStay is a helpful system, not the only operational record an accommodation business should rely on.